The listing isn't generally clean, is unsafe or there's an animal in the listing that wasn't disclosed prior to booking.
The listing booked is misrepresented (ex: number of bedrooms, location, lacks promised amenities).
The host fails to provide reasonable access to the booked listing.
The Guest Refund Policy covers instances where: In particular, if your issue is covered by Airbnb's Guest Refund Policy you may be eligible for a refund by contacting an Airbnb customer service representative within 24 hours of check-in. Determine Whether Airbnb Can HelpĪirbnb will help in cases where "something's missing or not as expected" at check-in. My initial message to the host after entering the Airbnb. I messaged the host, but she didn't respond until more than five hours later. When I entered the apartment after retrieving keys from the doorman, I found that the apartment hadn't been cleaned since the previous guests - and the previous guests clearly hadn't made any effort to tidy up the apartment before leaving. I experienced this first hand in May with a week-long Airbnb rental in Philadelphia. Examining photos and reading between the lines on reviews are key to finding the right property, but what happens when an Airbnb isn't as promised when you show up? I've also had some sub-par stays, including a struggle to connect with a host for hours in the rain in Zurich, Switzerland. I've had some great Airbnb stays, ranging from a single night stay in California to more than a week in Sarajevo, Bosnia and Herzegovina. But with Airbnb, you'll usually need to try to sort out problems with your host before getting their 24/7 customer service team involved. At most hotels, these issues would be resolved quickly with a corporate office to contact if not. Perhaps there are fewer bedrooms than promised, the place is dirty or you simply can't connect with the host to gain access. You've booked a great looking Airbnb, but when you arrive something is not as expected.
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